Privacy policy

Last updated: October 5, 2026

This Privacy Policy explains how Sipwise Smart Bottle handles personal information when you use the Sipwise companion app, connected Sipwise bottles, the sipwise.store website, and our customer support services. Contact us at support@sipwise.store with questions about the companion app or requests concerning your information.

The companion-app section below covers mobile-app information. The online-store section covers browsing and purchasing through our Shopify-powered store. Online-store advertising provisions do not authorize the use of Health Connect or Apple Health information for advertising.

Request deletion of your Sipwise app account

Sipwise companion app and connected bottles

Information we collect

  • Account and profile information: a unique account identifier, your name, email address when provided through sign-in, date of birth, gender, height, weight, activity level, timezone, and settings. Guest use also creates a technical account identifier. Signing in with Apple or Google may provide identity information permitted by that service; we do not receive your Apple or Google password.
  • Hydration information: drink type, amount, water contribution, date and time, source, hydration goals, and related preferences. Records may come from manual entry, a connected Sipwise bottle, or an authorized health integration. Profile metrics and hydration records are stored on your device and synchronized with Sipwise's backend.
  • Bottle and device information: registered bottle identifiers and ownership information, bottle information needed for connectivity and support, push-notification tokens, app platform, and relevant device or app metadata. Battery status and bottle settings are used to operate the connected device.
  • App activity and communications: last active time, notification/message interactions, and support reports or feature requests you choose to submit. Reports may include operating-system information and connected-bottle model, firmware, and identifier.
  • Location and connection information: device coordinates when you permit location access, IP addresses, and approximate location derived from IP addresses. Device location supports local-weather hydration estimates. IP-derived country, region, city, and rounded coordinates also support service insights. Denying device location permission does not prevent an IP-based lookup.

Apple Health and Health Connect

Health integration is optional. You can enter profile details manually, log drinks, and use hydration tracking without granting health permissions. With your permission, the app can:

  • Read height and weight to prefill your profile and personalize hydration estimates. On Apple Health, it can also read date of birth and biological sex for that purpose.
  • Read water intake to bring health records into your Sipwise hydration log and check existing records when updating entries.
  • Write the water contribution of drinks you log or your bottle measures, and update or remove the corresponding Sipwise-created health records when you edit or delete those drinks.
  • Read the start and end times of recent completed workouts to calculate a post-workout hydration adjustment and reminder. Raw workout sessions are processed on your device; your hydration goal can reflect that adjustment.

Health-derived profile information and imported water records become part of your Sipwise profile or hydration history and are synchronized with our backend. We use health information to provide and improve hydration-related features. We do not sell Apple Health or Health Connect information or use it for targeted advertising. Access is limited to the permissions you grant. You can revoke permission in Apple Health or Health Connect settings and turn off water sync in the Sipwise app.

Sipwise is a general wellness app. It is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. Hydration estimates are not a substitute for professional medical advice or prescribed fluid restrictions.

How we use app information

We use information to operate your account, synchronize your records, connect and manage bottles, calculate hydration estimates, deliver reminders and account-related notifications, provide support, prevent abuse, and understand and improve service performance. Authorized Sipwise personnel can access information needed for those tasks, including account-linked records and aggregated service insights.

Promotional notifications are controlled by the promotional-notification preference in the app. You can also manage notification permissions in your device settings. Account-security and bottle-ownership messages are separate from promotional messages. App-store distribution builds do not initialize Microsoft Clarity session recording.

Services that process app information

  • Firebase and Google: authentication, sign-in security, installation identifiers, and push-notification delivery. Apple processes Sign in with Apple when you choose that method.
  • Backend and database hosting providers: storage and processing of Sipwise account, hydration, bottle, support, and notification records. Our configured app backend uses Render, with the database supplied by our configured database-hosting provider.
  • Open-Meteo: weather requests containing location coordinates used for hydration estimates.
  • GeoJS: IP-address lookups used to determine approximate location for weather fallback and service insights.

These services receive information needed for their respective functions. Processing may take place outside your country, subject to applicable data protection requirements. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer, subject to applicable requirements. Opening an external shopping or other website is governed by that site's privacy practices.

Security and retention

The configured production app endpoints use HTTPS to protect information in transit. We restrict access to service data, but no system can guarantee absolute security.

We retain account and hydration information while needed to provide your account and requested features. You can request account deletion as described below. Support correspondence, bottle-transfer audit records, security logs, backups, and records required by law may have separate retention periods where necessary to resolve issues, prevent abuse, comply with obligations, or maintain recovery systems. Account association may be removed from retained support or transfer records. We do not claim that account deletion immediately removes every backup or independent service-provider log. Contact us for information about retention applicable to your request.

Delete your Sipwise app account

You can delete your account directly in the app:

  1. Open Summary → Settings → Account profile.
  2. Tap Delete account and confirm.
  3. Complete Apple or Google identity verification if prompted.

If you have uninstalled the app or cannot access it, email support@sipwise.store with the subject Delete my Sipwise app account. Include the email associated with your Sipwise account. For Sign in with Apple, this may be an Apple private-relay address. If you used a guest account without an email, explain that in your request so we can help identify the account securely. You do not need to reinstall the app to request deletion. Do not send passwords, sign-in codes, or health history.

We verify that a request comes from the account holder before deleting the account. We aim to complete verified email deletion requests within 30 days. If additional time is permitted and necessary, we explain the reason and expected completion time. We communicate verification steps and applicable retention exceptions. Successful in-app deletion removes your active Sipwise profile, hydration history, preferences, push registration, account-linked message records, and Firebase login identity. Apple authorization is revoked for Apple-linked accounts. The app also clears local profile, drink log, inbox, and paired-bottle list.

Deleting a Sipwise app account does not delete online-store orders, independent Apple or Google accounts, or water records held in Apple Health or Health Connect. Manage health records in the relevant health service. Separately retained support, audit, legal, security, and backup records are subject to the retention terms above.

Your other choices and rights

You can edit profile information and drinks in the app, change notification preferences, and manage Bluetooth, location, and health permissions through your device settings. Depending on where you live, you may have rights to access, correct, receive a copy of, or delete personal information, withdraw consent, restrict or object to processing, and complain to a data protection authority. Email support@sipwise.store to make a request. We may need to verify your identity.

Children

The service is not intended for children who are below the applicable age for independently consenting to its use. If you believe a child has provided personal information without the required authorization, contact us so we can review and address the information.

Changes to this policy

We may update this policy as our services or requirements change. We publish updates on this page and revise the date above. Where required, we provide additional notice or obtain consent.

Sipwise online store privacy

The following terms apply to browsing, purchases, and other interactions with our Shopify-powered online store.

Sipwise Smart Bottle operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Sipwise Smart Bottle is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +91 937 015 1649 or email us at admin@sipwise.store or contact us at KAMDHENU 23 WEST, Plot No.A-10/2 & A-11,, Thane - Belapur Rd, TTC Industrial Area, MIDC Industrial Area, Kopar Khairane, 400709 Navi Mumbai MH, India