Terms of service

TERMS OF SERVICE

Last Updated: December 26, 2025

1. OVERVIEW

This website is operated by Sipwise Technologies Private Limited. Throughout the site, the terms “we”, “us” and “our” refer to Sipwise. Sipwise offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

2. ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

3. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

4. PRODUCTS AND SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products (e.g., Sipwise Classic, Lite, and Clear bottles).

5. SHIPPING AND DELIVERY

All orders are subject to our Shipping Policy.

  • Processing Time: Standard production and dispatch typically occur within the timelines specified at checkout.

  • Shipping Costs: Calculated at checkout based on location and weight.

  • Delivery: We use trusted third-party logistics partners. Sipwise is not responsible for delays caused by the carrier or customs.

6. RETURNS AND REFUNDS

Your purchase is governed by our Refund Policy.

  • Eligibility: Items must be unused and in the same condition that you received them.

  • Customized Orders: Please note that customized bulk orders (e.g., laser-engraved corporate gifts) may have different eligibility criteria compared to standard retail units.

  • Process: To initiate a return, contact us at the official support email provided in the policy.

7. PRIVACY AND DATA PROTECTION

Your submission of personal information through the store is governed by our Privacy Policy. We are committed to protecting your personal data in line with applicable regulations (e.g., GDPR where applicable and Indian data protection laws).

8. INTELLECTUAL PROPERTY

The content on this website, including but not limited to text, graphics, logos, and images (specifically the "Sipwise" brand and smart bottle designs), is the property of Sipwise Technologies Private Limited and is protected by copyright and trademark laws.

9. PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others.

10. LIMITATION OF LIABILITY

Sipwise Technologies Private Limited shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of any of our products or services.

11. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India, with jurisdiction specifically in Mumbai, Maharashtra.

12. CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at: Sipwise Technologies Private Limited HD-247, WeWork 247 Park, 13th Floor, Vikhroli West, Mumbai, Maharashtra 400079 Email: [Insert Official Support Email, e.g., hello@sipwise.store]